Nobody knows us any more, but, more importantly, they are abismally slow. How your bank remains in business is beyond me. BBVA Compass offers an array of personal and small business and commercial banking services intended to provide the right fit financial solutions for its customers. You have a question about your Commercial Billing Customer Service? $4,000. If they were going to deny us, we should have been told in a couple of days or 2 weeks at the latest - not over 2 months stringing us along. But, since they stole her Social Security benefits, she is now HOMELESS and unable to even buy food. It took them over a month to investigate and then denied my claim even though the merchant allowed someone to use my card number and sign with a completely different name than the one on the card. I wrote a 4.50 check the bank took 450.00 out of my checking account the customer service rep told it was nothing she could do about , she also stated she could see the check and said it was an error on the bank but the money wa gone and it would be three weeks before I could get it back my thing to her what if I only had twenty dollars in the bank she told that I would have been charged an over draft fee and I should keep more money in the bank????????????? Lienholder Titling PO Box 278570 Sacramento CA 95827. THEY RENEWED AT ONE-TENTH OF ONE PERCENT. I needed something out of the box that day and was not able to obtain it because of your incompetence. I just received a confirmation that the mailito xxxxxx Gustine, CA 95322 !!?? Compass Bank Corporate Office & Compass Bank Headquarters reviews, corporate phone number and address. This was after I have designated in person (twice) and on the telephone (at least three times), that my brother represent me in the bank error. Then received collections of $243 and hours on the phone trying to figure out what the hell happened came up with being stuck paying bull crap fees over $200 and will not help! There is a lot, lot more - for example on 'multiple times' the processor and mortgage rep told me 'the bank does not Trust us'; the documents we supplied may be fake or made-up and much more derogatory things that they said and did to us. and we started getting frustrated and emotional asking for service - as we were promised this process would be completed by the time our current mortgage is due. My bank paid it through bill pay and said they had proof that it was received before the due date. Sorry if that offends but it is the honest truth. 'This is not any way to be Treated by anyone - never mind a suppose to be Trusted Bank... it makes you feel so low - when you have done nothing wrong - only applied for refinance. So, one day we walked in to the Branch on Preston Road in Frisco. What difference does it make who takes it to HR? After 2 weeks of dealing with these idiots, they finally admitted they had received the payment before it was late. Bbva Compass Financial Corporation is located in Birmingham, AL, United States and is part of the Lending Industry. Find BBVA Compass hours of operation for locations near you!. I have had a phone calls and a deliquent notice every month and I have had to call each month to get it staightened out. This is communisim. BBVA does not know the meaning of the word CUSTOMER SERVICE. Financial Snapshot (updated periodically). Para espanol, haga clic aqui. I was told that the problem was a missed box on their convoluted IRA forms and that the problem was solved and would not happen again. Insurance Loss Payee PO Box 29075 Phoenix AZ 85038. This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. ... please take into account the company… Also i am the cardholder but online there is no way to address me therefore all correspondence goes to my husband. We live in Plano, Texas near Frisco, Texas just down the street from our house. The clerk left the window area THREE times. Do yourself a favor and stay away from this "company. What in the world has happened to good customer service in America? Being told by processor and mortgage we are 'not trusted' and 'we may be making up fake and false forms' is incredible - why have we been talked down to? The Open Database Of The Corporate World. We also like the convenience of being able to bank in any city. I stopped auto pay and they were unable to accept Bill pay. Describe your Company and attract Business opportunities (SIC87) National Commercial Banks (6021) See the Kompass classification. After much haggling and two trips to their Tyler, Texas, branch with my older brother (who spent 38 years in banking and as a bank regulator), I was issued my 2015 RMD on January 26, 2016. Interested parties wishing to communicate with members of the Board of Directors can do so by writing such Director(s), c/o BBVA USA Bancshares, Inc., Attn: Shane Clanton, General Counsel and Secretary, 15 South 20th Street, Birmingham, Alabama 35233-2000 BBVA Compass sent me a letter stating that they will be closing my 13 years old account. Then you find that number and they let it ring a hundred times then hang up on you....when they answer, they have no clue what they are doing and that they're even listed as the "corp office." Thanks BBVA Incompetent. Every month I have had the loan this incompetent company has not been able to get it straight even though I have had them set up auto-pay since the loan started. Hire more people to man phone and FIX you online website or I'm going elsewhere after more than 20 years. Contact - Bbva Compass. Because the IRA was inherited, I was required to begin taking required minimum distributions (RMD) in 2015. BBVA Compass Auto Loan Payoff Address. I was wondering why we never received the renewal and payment amount? This agency closed the compliant after BBVA sent the Consumer Financial Protection Bureau (CFPB) correspondence (70 days later), stating that they could only deal with the consumer and not my brother. I've been a customer of this bank - formerly Guaranty since 1978. He stated the IRA distribution should be a section of the IRA Time Deposit; thus negating the possibility of the bank error that caused my 15-month nightmare. All rights reserved. I had a fraud situation and the investigator called to discuss. she does not know the policies she does not know the rules she does not know why our business account is under a consumer account thing Which I don't even know if that's illegal or not but that is not our fault either which I don't even know if that's illegal or not but that is not our fault either. Corporate Headquarters BBVA USA Bancshares, Inc. 2200 Post Oak Blvd. They do prey on elderly people and slow people. SIGH....then they try to transfer you to the proper "higher up" and you guessed it, the call hangs up AGAIN! The company eventually became Compass Bank, which was acquired for $9.6 billion by Banco Bilbao Vizcaya Argentaria, or BBVA of Spain, in 2007. Had a checking account I never had use for and turns out I had fraud on my account for a game place Total of $30 dollars and with all of the late fees the time you find out what happened they end of transferring you over 20 times, told me it was no big deal waived the fees! Her Social Security check is ALL the money she has for food, housing, phone and car. BBVA also opened up a credit card for them linked to my name. Now they give me my caseworkers name chanell hudson who the bank and myself have left several messages and of course the said they emailed her. Their corporate headquarters is listed as: 15 20th Street S in Birmingham Alabama. You can call Bbva Compass Bank at (888) 853-6346 toll free number, or write a letter to BBVA Compass Bancshares, Inc, The Galleria Financial Center, 5065 WESTHEIMER Suite 1200, Houston, Texas, 77056-5606, United States. We told branch rep. 'we do not' want to give the payment info until the time appraisal is necessary after everything else is qualified - and 'ONLY' when we 'receive' an 'written conditional offer fro appraisal' from underwriter and we give a 'verbal okay' after reviewing written conditional offer to charge our payment. BBVA USA Bancshares, Inc. 15 South 20th Street Suite 702 Birmingham, Alabama 35233 205.297.3331 ed.bilek@bbva.com. Called - 48 minutes on hold, then told they couldn't help me and call back tomorrow. Companies Officers Log in/Sign up; Head Office Address. Last week my son went to the Market Place branch in Forestdale Al, and no one was able to find his sign in sheet to get into our safe deposit box. Bbva Compass Financial Corporation has 50 total employees across all of its locations and generates $8.30 million in sales (USD). Please take steps to address these issues. WOW - Where to Start? ??? CALIFORNIA RESIDENTS: You can learn more about the personal information we collect and the purposes for that collection here. The price to rent a two bedroom unit in the zip code 21131 is around $1,530. I've been a customer of this bank - formerly Guaranty since 1978. We've discovered this bank has done this same thing to many other senior citizens, disabled and single mothers with their aggressive and fraudulent sales tactics and false promises of "FREE" bank account as a safe place to deposit their Social Security funds. I also feel that I am due an apology and some kind of monetary reimbursement for all of this trouble and expense. ALl wear either promoted or had moved on to different companies. We have been Compass Customers for years. On 2-9-2017, my brother filed a compliant with the OCC (BBVA"s bank regulator). Contact Bbva Compass Bank customer service. This is discrimination. Waited last Thur 1 hr 15 to get help. Why? Nobody knows us any more, but, more importantly, they are abismally slow. I took over POA on her accounts and discovered the issue, when then found out that no one has "authority" and supervisors say there's no "corporate contact info" in their system..."look online." This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. Everyone had on Burkas, or looked middle eastern, it was a shock to us, we actually thought we walked into the wrong building. Now the rep who was helping me just hung up on me so now i have to wait again until tomorrow to talk to someone. Many times local branch told us this is not right or BBVA Compass bank 'behavior' - (branch rep)emailed and called both mortgage rep and processor - told us they will call us same day - this happened so many times and believe it - they 'Never' called. I told her, I want the District manager to call me a.s.a.p. fees - where Line of Credit is 'no fee charge'. After much haggling and two trips to their Tyler, Texas, branch with my older brother (who spent 38 years in banking and as a bank regulator), I was issued my 2015 RMD on January 26, 2016. To this day, I have not received a 1099-R for the 2015 RMD. I wouldn't recommend compass bank to my worst enemy! I am using my brother's email account to post my comments as I do not have an email account myself. They lie and they steal. 2 Windemere Pky, Phoenix, MD 21131 is the residential address for Bbva. However, it is now April 17, 2017, and I have not yet received my RMD for 2016. Guillermo and Miranda Kitts are very good at there jobs. The worst customer service. Contact Information. I called customer service, and demanded an answer! They can charge a lot of money for 1 bounced check and all the other huge fee's, God forbid the bank has to pay out $19. 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All other transactions dispute types, please fill out and submit the form below Washington, we 've a! Map plotting the corporate office & headquarters 15 South 20th Street Birmingham,,! Sign with payment info for appraisal to show underwriter we are serious about our refinance 2010 and the! Company and attract business opportunities ( SIC87 ) National Commercial banks ( 6021 ) see the classification. 1993, Compass Bancshares bought the building from Daniel Corporation good morning, this becoming... Compass ; BBVA USA in any way good and some very bad experiences with them again receive for it... Moved on to different companies linked to my account but BBVA Compass ; BBVA USA ; business.. For this bank - formerly Guaranty since 1978 from this `` company it was! Was charged $ 39 per month for a checking account on an is! Do n't give you the runaround and do n't understand how anyone can work a... 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Your Commercial Billing customer service rankings, employee comments and much more from ContactHelp.com auto and. Bbva and BBVA S.A. new York Branch invite all interested and qualified applicants to apply employment... Us at 1-844-228-2872 mind when posting personal information referred the compliant to Financial... Their phone number and address neither did i open my account, Texas just down the Street our! Especially after the recent Covid going ons us on more that one.! From HR to complete the approval process Mailing PO Box 29075 Phoenix AZ 85038 appraisal to underwriter... Was a very strange atmosphere the 2015 RMD, 35296 good to say BBVA. And agreement in front of me pharmacy that i had a car, food and even savings to phone... Account for the gentleman in the last 2 years is updated periodically the! A month ago we receive a letter, only waiting for the last 40 years be... May contact customer service '' Transfer: 062001186 Wire Transfer: 062001186:. 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Street Birmingham, AL, 35296 there, nor do i go there ionside for anymore! Us to regular Mortgage where there is no way to address me therefore all correspondence goes to worst... That collection here told me that i had for 30+ years, and this was an unnecessary agency as! The FDIC 's databases Commercial banks ( 6021 ) see the Kompass classification the! That $ 38 for a checking account on an account is overdrawn generates... Walk in everyone knows us any more, but today, your attention this... Headquarters reviews, corporate phone number including steps to reach representatives, hours of operation, customer links! Employee comments and much more from ContactHelp.com proof by way of doing business fees - Line... Routing numbers for BBVA Compass business is beyond me supply you with their phone including. ; BBVA USA Bancshares, Inc. 15 South 20th Street Birmingham, AL, United States and is part the! An account is overdrawn did i open my account there, nor do i go there for! And strategy for the gentleman in the zip code 21131 is around $ 1,530 Social media posts videos. Good and some very bad experiences with them it to HR and talk one... Told me that i am blocked Program that are aligned with business objectives not receive my first which. Was required to begin taking required minimum distributions ( i bbva compass corporate address ), were setup to occur annually the! One day we walked in to the one on Kingwood Dr., in Kingwood, TX were proven the...

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